Privacy policy.

This Privacy Policy is part of our Terms and Conditions which can be found on our Platform. The terms in this Privacy Policy (such as, but not limited to, “we,” “our,” “us,” “Platform,” or otherwise) have the same meaning as in our Terms and Conditions. When you access or use the Platform you accept and agree to the terms and conditions of this Privacy Policy. If you do not agree to be bound by this Privacy Policy, you should stop using the Platform immediately. 


1.   Information Collection 

We collect different types of information for various purposes while you use the Platform. The following is a description of the type of information we collect. 


A.  Personal Data

While using our Platform, we may ask that you provide Personal Data. For the purposes of this Privacy Policy, “Personal Data” means all information, whether currently or reasonably likely to come into our possession, that identifies, relates to, describes, is capable of being associated with you, or could reasonably be linked to you, directly or indirectly. Personal Data may include, but is not limited to, your email address, first name and last name, phone number, and/or mailing address. 


B.  Usage Data

We may also collect Usage Data generated by your access and use of the Platform. For the purposes of this Privacy Policy, “Usage Data” means any data collected or generated by the Platform which relates to the use of the Platform but excludes Personal Data. Usage Data includes, but is not limited to, your computer's Internet Protocol (“IP”) address, browser type, browser version, the specific pages of our Platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. Usage Data may be collected through standard internet log information, cookies (small text files stored in a user’s browser), web beacons (electronic images that allow the Platform to count visitors who have accessed a page and to access certain cookies), and/or tags or scripts. 


2.  Information and Data Use 

We use Personal Data and Usage Data for various purposes including:

  • To provide, maintain, and improve our Platform

  • To notify you about changes to our Platform

  • To allow you to participate in interactive features of our Platform when and if you choose to do so

  • To provide customer support

  • To monitor the use of our Platform

  • To detect, prevent, and address technical issues that may arise within the Platform

  • To provide you with news, special offers, and general information about the Platform


3. Transfer or Disclosure of Data

We may disclose information about our users, and information that does not identify any individual or device, without restriction. 

In addition, we may disclose Personal Data that we collect or you provide to:

  • Our subsidiaries and affiliates.

  • Contractors, service providers, and other third parties who support the Platform.

  • A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

  • Third parties to market their products or services if you have consented to such disclosures.

  • Comply with any court order, law, or legal process, including responding to any government or regulatory request.

  • Enforce our rights arising from any contracts entered between you and us.

  • For billing and collection.

  • Protect the rights, property, or safety of the Company, our customers, or others.

  • For any other purpose disclosed by us when you provide the information.

Any of the above transfers or disclosures may be made to computers and/or servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of the jurisdiction in which you reside. 

Your consent to this Privacy Policy followed by your submission of Personal Data represents your agreement to any transfer and/or disclosures described above.


4. Third Parties 

A.  Use of Third Parties.  

We may employ third-party companies and individuals to facilitate our Platform, provide the Platform on our behalf, perform Platform-related tasks or projects, or assist us in analyzing how our Platform is used. These third parties will have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use your Personal Data for any other purpose. We may also use third party providers to monitor and analyze the use of our Platform.


B.  Links to Other Websites. 

Our Platform may contain links to other websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party website or service. We are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of, or reliance upon, any such content, goods, or services available on any third-party website or service.


C.  Payments.   

We use third-party services for to process payments made through use of the Platform. Accordingly, all payment information is provided directly to our third-party payment processors whose use of your Personal Data is governed by the privacy policies of the applicable third-party payment processor. Currently, we work with the following payment processors whose privacy policies can be viewed by clicking on the link provided below. 


5. Choices About the Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding your Personal Data and Usage Data. Below are mechanisms for you to control the use and disclosure of your information.

  • Tracking Technologies. You can set your internet browser to refuse all or some browser cookies or alert you when cookies are being sent. If you disable or refuse cookies, or block the use of other tracking technologies, some parts of the Platform may be inaccessible or not function properly.

  • Location Information. You can choose whether to allow the Platform to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Platform may become inaccessible or not function properly.

  • Promotion by the Company. If you do not want us to use your email address to promote our products or services, or those of third parties, you can opt-out by emailing at support@emphaticholdings.com.


6. Accessing and Correcting Your Personal Data

You can review and change your Personal Data by logging into the Platform, visiting your account profile page, and making any changes to your Personal Data that may be necessary. 

You may also send us an email at to support@empathicholdings.com access, correct, or delete any Personal Data you have provided to us. We reserve the right to refuse a request to change your Personal Data if we believe the change would violate any law or cause the information to be incorrect.


7. Security of Data

The security of your data is important to us. However, no Personal Data transmission or storage process is completely secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee your Personal Data’s absolute security. 

The safety and security of your information also depends on you. You are responsible for keeping all Platform passwords and login information secure and confidential. Any transmission of Personal Data is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures we provide.


8. Children's Privacy

We take very seriously protecting the privacy of young children. Accordingly, the Platform is not designed for, directed to, or intentionally targeted at children younger than thirteen (13) years of age. It is not our policy to intentionally collect or maintain Personal Data of anyone under the age of 13.  If you are under the age of 13, you may not use the Platform and you should not submit any Personal Data to the Platform using any device. If you are thirteen (13) years of age or older, but under eighteen years of age, you may only use the platform with the approval of your parent or guardian. 


If you are a parent or guardian and you are aware that your child or children have provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.


9. Changes to this Privacy Policy

You are advised to review this Privacy Policy periodically for any modifications or amendments which we may make at our sole discretion, or as required by law.  Any modifications or amendments to this Privacy Policy shall be effective as of the revision date listed above. We will notify you of any changes by posting the new Privacy Policy on this page. By using the Platform after the changes become effective, you agree to be bound by such changes to the Privacy Policy. 


10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

LAST UPDATED: November 13, 2021